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Standardised Billing to reduce Time-To-Pay and Call Centre Enquiries

Iron Mountain are a global business dedicated to storing, protecting and managing information and assets to over 225,000 organisations around the world.

The Challenge

Iron Mountain wanted to improve their customer-facing billing documents to reduce call-centre enquiries driven by customer’s not understanding or receiving their bills and charges.

The challenge came from the various templates that were being used over years of business acquisitions and legacy system aquisitions and no "single source of truth" data system.

Our Approach

Print to Post suggested using cutting-edge document composition technology to strip data off the various PDF documents and recompose them onto new country-specific templates.

Once completed Print to Post could then automate the entire process and outsource the print and distribution on Iron Mountan's behalf to it's global network of print and mail partners to reduce costs and improve the cash collection process.

The Results

Iron Mountain has substantially reduced it’s bill related enquiries, improved their customer satisfaction all whilst reducing administrative costs.


Craig Clark

Director, Asset to Cash Delivery (Asia Pacific)

As a global business we need a partner that can provide flexible data and fulfillment solutions whilst delivering a high-quality, standardised experience for our customers. The team from Print to Post continues to think outside the square to develop solutions that help us deliver the results that we need for our business.

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